Please send us a photo of the incorrectly received item and the order number to support@spacelights.store. You do not have to send the item back to us yet, nor do you have to file a return. We will immediately initiate the exchange and contact you accordingly.

Since we ship products from multiple warehouses, it is possible that they may not arrive at the same time. If the full quantity has not been delivered, please contact us so that we can promptly initiate subsequent delivery for you.

Please check your spam folder. If you still don't find anything, please contact us so that we can clarify the matter for you.

Unfortunately, a subsequent cancellation of your order is not possible, as it is usually processed immediately. However, you can file a return immediately after receiving the goods and send them back. Please note that we unfortunately cannot refund any delivery costs incurred for orders.

For technical reasons, no adjustments are possible at the moment. In this case, please contact customer service directly.

We currently ship to the United States, Canada, United Kingdom and Europe. To change regions, simply click on the region icon near the shopping cart in the upper right corner of the website and select from the list of shipping destinations. We will continue to offer shipping to other regions. To stay up to date, join our email list or follow us on social media.

Due to high demand, delivery times are currently up to 6-15 working days. We try to keep the delivery times as short as possible for you!

If it is a transport damage, please bring the package to your parcel service within 7 days. There they will inform you about the further procedure. Please also keep us informed.

We are sorry to hear that your order has arrived in less than perfect condition!

Please contact us at support@spacelights.store and our team will help get this sorted out for you. Please keep your order ID on hand.

If your delivery has not arrived after four weeks, please contact us directly so that we can clarify the reason for the delay in delivery for you.

The deliveries are shipped by the respective transport companies in your country.

The exact shipping costs are displayed at the checkout. They depend on the weight, the number of products, the type of packaging and the destination.

If you have purchased a product from us and are not satisfied with it, you may return it within 30 days of purchase for a full refund*.


Please note that you are responsible for the cost of returning the product to us.

*Original shipping charges, if any, will not be refunded.

To initiate a return:

1. contact us - Send an email to support@spacelights.store with "Return" in the subject line. Please include your order number and name in the email to help our staff locate your order and initiate the process.

*Any packages shipped without first contacting support@spacelights.store will not be refunded.

2. repackage - Make sure your item is in the same, like-new condition, packed in the original packaging and with all contents included.

3. upon approval, an order-specific RMA label* (unpaid) will be emailed to you in the form of a PDF file showing the return address. Send it with a carrier of your choice to the address below.

*Please note that you are responsible for the cost of return shipping.

4. Refund - Once we receive and inspect your return, we will send you a refund notice and refund your purchase price within 3 to 5 business days via your original payment method.

Delayed or Missing Refund (if applicable).

If your return has been delivered and you have not yet received a refund, please contact us at support@spacelights.store with your order number. A customer service representative will respond to you within 24 hours to resolve this issue.

Final Sale Items (if applicable).

Items marked as clearance sale are non-refundable.

Exchange

If you would like to exchange another item or believe you have received a defective product, please contact support@spacelights.store. A customer service representative will respond within 24 hours to help you resolve the issue.

Gifts

Returning a gift item will be handled as a normal return. Upon receipt of the returned item, you, the buyer, will be refunded via your payment method within 3 to 5 business days.

In this case we ask you to contact us and explain why this product does not meet your expectations. You are not satisfied with the product? It is very important for us that our customers are satisfied and we want to find a solution for every problem!

Unfortunately, since you are registering a return at your own request, we cannot refund you the delivery charges.

You can return your order to us within 30 days of delivery without giving any reason, subject to a charge (shipping), provided that it is not damaged or defective. As soon as we have received your return, you will receive an email confirmation with the credit amount. After that, the credit will be issued to your payment method or the item will be removed from your invoice.

If you have not yet sent your product return, the return registration expires automatically after a certain period of time, so you do not have to do anything. If you have already shipped the products, please contact us.

Unfortunately, we cannot accept returns after the return period has expired.

If a product does not meet your expectations, you have 14 days to return any item. You will be charged for the return. Please note the following return conditions and requirements:

• The order must have been delivered less than 30 days ago.

• Goods will be taken back only in original packaging.

• The contents must be complete.

• Used consumables will not be taken back

We will cover the charges/fees for your credit card payment for you.

We accept the following payment options:

• Credit card including Visa, Mastercard, American Express and Discover

• Debit/bank card

• PayPal

• Apple Pay

• Google Pay

As a rule, you will receive the credit note within a few working days on your means of payment or the article will then be booked out of your invoice.

As soon as we have received your return, you will receive an e-mail confirmation with the credit amount. After that the credit will be credited to your payment method.  

You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.

Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

Every newsletter has a box at the bottom where you can unsubscribe. You can also send us a message with the subject "Newsletter Unsubscribe" to support@spacelights.store and you will no longer receive the newsletter. 

No, there are no batteries included in the delivery, because we want to avoid the risk of a broken or defective device like leaking batteries during transport and storage.

If you have any questions, please contact support@spacelights.store. We look forward to hearing from you and will respond to your inquiry as soon as possible!